Frequently Asked Questions
Qiwa platform is an electronic platform that provides the Ministry of Human Resources and Social Development services and solutions to enhance the electronic services provided to the labor sector.
Qiwa platform aims to combine efforts and consolidate workforce services under one platform and develop governmental services provided to the private sector electronically
Qiwa Platform offers features and electronic services that can be used 24/7:
- Facilitate managing the establishment effectively and improve the work environment:
- Work Indicators
- Issuing Standard or Customized Labor Policies
- Interactive Saudization Plan
- Interactive Dashboard for establishment information
- Establishment Monthly Report
- Opening establishment file for Citizens and Gulf and Foreign investors instantly (Coming soon)
- Instant Visas:
- Issuing Instant professional and temporary visas (without endorsement) for existing establishments and newly established establishments
- Issuing Instant Female Visas
- Issuing Temporary Work Visit Visas
- Issuing Visas for Specialized Professions without endorsement
- Manage Employees and Improve Contractual Relationship:
- Transfer of employees and dependents services
- Immediate change of profession without the need to visit the labor office
- Ajeer: enable the secondment of the resident employees temporarily
- New tools for managing work permits ( detailed billing of work permits and fees and an interactive tool for calculating fees) (Coming soon)
- Manage employment contracts
In the event that your account is banned due to entering the password more than once, a link to unblock the ban is sent from the system to your e-mail, and you click on the link, and through it, the blocking is removed directly.
The unified number is the first establishment file number in the Ministry of Human Resources and Social Development.
The unified number account manager is the main authorized user to conduct services on all establishments under the unified number.
The registration of establishments on Qiwa is carried out by an automated method for the previously registered establishments in the system of the Ministry of Human Resources and Social Development.
So that the user registers on the platform using his national identity number or Iqama number, and after logging into the platform, all available establishments for the user are automatically displayed, in case the user is an establishment manager or a previous user of in the system in the Ministry of Human Resources and Social Development. Available establishments are shown by name and establishment file number in the Ministry.
Soon, the registration of new establishments will be available on Qiwa.
Currently, the establishment account opening service is not available on Qiwa. It is only possible to access establishments previously registered in the system of the Ministry of Human Resources and Social Development
Registered establishments in the Ministry of Human Resources and Social Development system can register and subscribe to the platform and benefit from Qiwa services. Soon, the registration of new establishments will be available on Qiwa.
(for the Unified number manager or company owner of previously registered establishments in HRSD system)
1. Login or register on the Qiwa platform
2. Subscribe to the unified number establishment (annual subscription fee per user to access all establishments under the unified number)
3. Access the electronic services of the Ministry of Human Resources and Social Development on the Qiwa platform
4. After the unified number manager's subscription, he/she can add and authorize other users to access the establishment accounts through the User Management Service.
If you have not received the activation email, please check the following possible reasons:
- A corporate firewall blocked the email. Ask your IT to unblock Qiwa domain to receive our emails.
- Check your spam or junk mail folder
- Use another email and we recommend using Gmail, Yahoo, Hotmail
- There was a typo in the signup email. Confirm that you used the right email to sign up.
Annual subscription only
It is not possible to pay the fees for participation in Qiwa through the “SADAD” payment system; currently, the fees can only be paid through the “Mada” or “Visa” services.
Users can change the account information through the "user profile data modification page"
Go to the user profile data page.
Choose "Update Information"
Enter the verification code
Enter the amendment to the e-mail / mobile number
If the e-mail is modified, a mail will be delivered to your account to complete the activation and authenticate the mail.
If the mobile number is modified, an activation code will be sent to your mobile number to complete the authentication.
يستغرق تفعيل الحساب على قوى 24 ساعة بعد سداد الرسوم.
Services may not appear for the following reasons:
Not activating the account through the activation message sent via email
The user is not authorized by the unified number manager
Contact technical support for assistance if the reasons above don't apply.
You must subscribe again when the facility file number changes for any reason
Qiwa services do not include the following activities:
This can be done by visiting the labor office only
Employees can be transferred after opening a new file for the facility in Qiwa, and visas can only be transferred through the labor office.
The establishment does not appear for one of the following reasons:
- Not obtaining authorization from the unified number account manager in the Ministry of Human Resources and Social Development system.
- The status of the establishment is not established or under a procedure.
- There is no unified number account manager for the establishment in the Ministry of Human Resources and Social Development.
- The unified number account manager is not registered in the electronic services of the Ministry of Human Resources and Social Development system.
- Account of the unified number manager is not active in the Ministry of Human Resources and Social Development system.
- The activity of the establishment is not within the competence of forces, the activities are:
- Farmers, fishermen and shepherds.
- Recruitment agents.
- Rental of domestic labor services.
- Hire establishments labor services.
- Family support services.
عند تسجيل الدخول إلى منصة قوى سيظهر في قائمة المنشآت رابط "اشترك الآن" للمنشآت المنتهي اشتراكها
نعم يمكن تجديد الاشتراك قبل شهر من تاريخ الانتهاء
سوف تصل رسالتي تذكير بتاريخ انتهاء الاشتراك إلى البريد الإلكتروني المسجل في قوى، الأولى قبل شهر من تاريخ انتهاء التسجيل والأخرى قبل أسبوعين من انتهائه.
فاتورة الاشتراك وفاتورة تجديد الاشتراك ستصل إلى البريد الإلكتروني المسجل في قوى بعد إتمام عملية دفع التكاليف
يمكن الحصول على الرقم الضريبي من خلال فواتير قوى الصادرة باسم المنشأة
لا، لا يلزم ذلك